UNREASONABLE HOSPITALITY: ONE-ON-ONE COACHING

Elevate every customer interaction, one step at a time

Personalized coaching to uncover the gaps in your customer journey and turn service into unforgettable hospitality.

What’s holding your business back?

Have you ever felt like your business is stuck in the crowd, offering great products or services but struggling to stand out? The reality is, in today’s competitive world, delivering quality isn’t enough. If your customers don’t feel valued at every step, they won’t remember you - and they certainly won’t come back.

What if hospitality was your competitive edge?

You’ve mastered your craft - now it’s time to master how your customers feel.

Through personalized, one-on-one coaching sessions, we’ll break down your customer journey, uncover areas for improvement, and transform ordinary touchpoints into extraordinary moments.

Length:

6 sessions, one hour each

Frequency:

Weekly or bi-weekly

Pricing:

$299 per session

Imagine your business, transformed

Imagine a business where every customer feels seen, valued, and eager to return. You’ll:

  • Create deeper loyalty that keeps customers coming back.

  • Differentiate your brand with hospitality that stands out.

  • Build a reputation as a business that truly cares.

Why Unreasonable Hospitality?

In a world where businesses are offering the same products and services, hospitality is your ultimate differentiator. Unreasonable Hospitality coaching helps you elevate your customer journey to create experiences that leave a lasting impact - because how you make people feel is the true measure of success.

Meet your Unreasonable Hospitality Coach: Matt Davis

How we make people feel is the most important part of business.

In today’s fast-paced, digital world, the human touch is what sets businesses apart. After connecting with Will Guidara and serving hundreds of organizations through StoryBrand, I’ve learned that how we make people feel is the ultimate measure of success.

With over two decades of experience in storytelling, strategy, and coaching, I’ll help you create experiences that inspire loyalty, build relationships, and position your business as a leader in hospitality.

Your customers deserve more than good service - they deserve an unforgettable experience.

In "When You Put People First, Profits Follow," you’ll discover 6 actionable steps to transform your customer experience into your greatest competitive advantage. Learn how to create meaningful touchpoints, foster loyalty, and turn customers into lifelong advocates—all while boosting your bottom line. Download this guide today and make stellar customer experience your superpower!

Based in beautiful Lexington, Kentucky.

Serving clients all over the world.